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Refund policy


Once your return is received and inspected, you will receive an email to notifying you that we have received your returned item. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.You will be notified of the approval or rejection of your return and refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.


Original shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Not received your approved refund yet?
If you haven’t received your approved and processed refund, please check your account over several days. Electronic payments sometimes take a considerable amount of time to process. Contact your credit card company. It may take some time before your refund is officially posted even after it is processed and received.
If you’ve done all of this and you still have not received your refund yet, please contact us at alexis@valijagitana.com.