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    COVID-19 FAQ

    ¡Hola! Our stores are now open.

    Online Store

    We are shipping out orders daily and in a speedy manner, following safety protocols for our employees.

    Physical Stores

    We're back! We’ve missed you. Our stores are now open and we’ve implemented new guidelines for the safety of our #ValijaTeam and of course you!

    Returns & Exchanges:
    • Returned jewelry and accessories will be put in a 24hr quarantine.

    • You’ll have 30 days for any return/exchange.

    • Returned clothing garments will be steamed at a temperature of 212 degrees which surpasses the 160 degrees that the virus maintains.


    Curbside Pickup

    Personal shopping + styling + curbside pickup? Yes please!

    In-Store Safety Guidelines


    Masks are required

    for clients and employees at all times. We protect you and you protect us.


    Social distancing

    Show you care by keeping a 6ft distance.


    Cashless checkout

    For safety purposes, payments will not be accepted in cash.



    has been installed at the cash register for everyone’s safety.



    We will be constantly disinfecting all common areas.


    Client limit

    We will constantly monitor the amount of clients permitted in-store by law.


    Closed Dressing Rooms

    Sorry! Dressing rooms will remain closed for the moment.