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    COVID-19 FAQ

    ¡Hola! Our stores are now open.


    Online Store

    We are shipping out orders daily and in a speedy manner, following safety protocols for our employees.


    Physical Stores

    We're back! We’ve missed you. Our stores are now open and we’ve implemented new guidelines for the safety of our #ValijaTeam and of course you!

    Returns & Exchanges:
    • Returned jewelry and accessories will be put in a 24hr quarantine.

    • You’ll have 30 days for any return/exchange.

    • Returned clothing garments will be steamed at a temperature of 212 degrees which surpasses the 160 degrees that the virus maintains.

     

    Curbside Pickup

    Personal shopping + styling + curbside pickup? Yes please!





    In-Store Safety Guidelines

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    Masks are required

    for clients and employees at all times. We protect you and you protect us.

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    Social distancing

    Show you care by keeping a 6ft distance.

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    Cashless checkout

    For safety purposes, payments will not be accepted in cash.

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    Plexiglass

    has been installed at the cash register for everyone’s safety.

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    Disinfection

    We will be constantly disinfecting all common areas.

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    Client limit

    We will constantly monitor the amount of clients permitted in-store by law.

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    Closed Dressing Rooms

    Sorry! Dressing rooms will remain closed for the moment.