COVID-19 FAQ

¡Hola! Our stores are now open.


Online Store

We are shipping out orders daily and in a speedy manner, following safety protocols for our employees.


Physical Stores

We're back! We’ve missed you. Our stores are now open and we’ve implemented new guidelines for the safety of our #ValijaTeam and of course you!
Returns & Exchanges:
• Returned jewelry and accessories will be put in a 24hr quarantine.
• You’ll have 30 days for any return/exchange.
• Returned clothing garments will be steamed at a temperature of 212 degrees which surpasses the 160 degrees that the virus maintains.



In-Store Safety Guidelines

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Masks are required

for clients and employees at all times. We protect you and you protect us.

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Social distancing

Show you care by keeping a 6ft distance.

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Cashless checkout

For safety purposes, payments will not be accepted in cash.

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Plexiglass

has been installed at the cash register for everyone’s safety.

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Disinfection

We will be constantly disinfecting all common areas.

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Client limit

We will constantly monitor the amount of clients permitted in-store by law.

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Closed Dressing Rooms

Sorry! Dressing rooms will remain closed for the moment.